Last updated: 29 September 2026
These terms apply to all bookings made with Toronto Noir Limo, whether made through this website, by phone or by email. By confirming a booking you agree to them. All amounts are in Canadian dollars.
Bookings and confirmation
A booking is not confirmed until we have sent you a confirmation. We will confirm the vehicle, the pickup time and the agreed fare. Please check the details and tell us immediately if anything is wrong.
You are responsible for giving us accurate pickup and drop-off addresses, a working contact number, and flight details where the trip involves an airport. We cannot be held responsible for delays or failed pickups caused by incorrect information.
Rates and what is included
Trips are quoted as a flat rate or an hourly rate and confirmed before you travel. Fuel, parking and highway tolls are included. There are no meters and no surge pricing.
Charges not included in the quoted fare are wait time beyond the free allowance, overtime, cleaning or damage charges, and any tolls or fees arising from a change you make to the route on the day.
Payment and deposits
You may pay the chauffeur directly at the end of the trip, or in advance using the secure payment link we send you. We do not store card details.
Some bookings must be paid before travel:
- Hourly bookings are prepaid in full, unless you hold a corporate account with us.
- Bus bookings are prepaid in full.
- Mercedes-Benz Sprinter bookings require a 50 per cent deposit.
- Any booking with a fare over 500 dollars requires a 50 per cent deposit.
Deposits are applied against the final fare. Where more than one of the above applies, the higher requirement applies. If a deposit or prepayment is not received when requested, we may release the booking.
Gratuity
For sedans and SUVs, gratuity is entirely at your discretion. You may add one when booking or give it to the chauffeur directly.
For buses and Mercedes-Benz Sprinters, a gratuity of 15 per cent is applied as standard. It is shown in your quote and confirmation before you commit to the booking, so you always know the full amount in advance.
Changes and cancellations
You can cancel free of charge up to 24 hours before your scheduled pickup. For bus bookings the free cancellation window is 48 hours.
Cancellations made inside that free window are charged at 50 per cent of the fare.
Cancellations made within 3 hours of the pickup time, and no-shows, are charged in full.
Where a deposit or prepayment has been made, refunds follow the cancellation schedule above.
We will always try to accommodate changes to a booking. Changes are subject to availability and may alter the fare.
Wait time
Wait time is charged at 100 dollars per hour, billed in 30 minute periods, after the free allowance has been used.
For international arrivals, the first 60 minutes after the aircraft lands are free. For domestic arrivals, the first 30 minutes are free. We track your flight, so a delayed landing does not start the clock early.
For all other pickups, the first 15 minutes after the scheduled pickup time are free.
No-shows
If a passenger does not appear and we have had no contact by the end of the free wait period, the trip is treated as a no-show and charged in full. Please call us rather than leave, as we can almost always sort out a missed connection if we know about it.
Overtime on hourly bookings
If an hourly booking runs beyond the hours reserved, the additional time is billed in 30 minute increments at the agreed hourly rate. We will let you know when you are approaching the end of your booked time.
Passengers, luggage and child seats
Each vehicle has a maximum passenger and luggage capacity, and we cannot exceed it for legal and safety reasons. Please tell us the number of passengers and the number and size of bags when you book, so we send a vehicle that fits.
Child seats are available on request for an additional charge, which is shown to you when you book, and are fitted before we arrive. Please tell us the age and weight of the child when booking.
Conduct in the vehicle
Smoking and vaping are not permitted in any of our vehicles.
Ontario law prohibits open alcohol and the consumption of alcohol in a motor vehicle, and this applies to limousines regardless of any partition. Alcohol may not be consumed or carried open in our vehicles. Passengers are responsible for any fine issued to them.
Our chauffeurs may end a trip where passenger behaviour is unsafe, illegal, or threatening to the chauffeur or the vehicle. In that event the full fare remains payable.
Cleaning and damage
A cleaning charge of 250 dollars applies where a vehicle is left in a condition requiring more than normal cleaning, including sickness and spills. Damage to a vehicle is charged at the actual cost of repair.
Delays and events outside our control
We plan every trip around traffic, weather and flight conditions on the day, and we build in time accordingly. We are not liable for losses arising from delays caused by matters outside our reasonable control, including severe weather, road closures, collisions, airport disruption and acts of government.
Liability
We are licensed and insured to carry passengers for hire in Ontario. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited by law, including your rights under the Ontario Consumer Protection Act.
Subject to that, our liability in connection with a booking is limited to the amount of the fare for that booking. We are not liable for indirect losses such as missed flights, missed connections or lost business, though we will always do everything reasonable to get you where you need to be on time.
Lost property
Please contact us as soon as possible if you leave something behind. We will make every effort to locate and return it, and may charge the cost of delivery. We cannot accept responsibility for items left in a vehicle.
Privacy
Personal information is handled in accordance with our privacy policy, available on this website.
Changes to these terms
We may update these terms from time to time. The terms that apply to your booking are the ones published when you made it. The date at the top of this page shows when they were last changed.
Governing law
These terms are governed by the laws of the Province of Ontario and the laws of Canada that apply in Ontario.
Contact us
Toronto Noir Limo
8 Sailwind Rd, Brampton, ON L6R 2G3
support@torontonoirlimo.com
1-877-819-4577